FAQs Archive

Q: Is my monthly pass valid at all Laser Bounce locations?

No, your monthly pass is only valid at the original location you signed up for.

Q: How do I cancel my monthly pass?

You may cancel in store, by certified mail or by completing this form. Also, 7 day notice is required to cancel your auto billing. Cancellation requests may take up to 5 business to process. Click here to cancel your monthly pass.

Q: Are there any blackout dates?

No, you can use your monthly pass any day year round. However, if there are private events occurring in the Bounce Park or Ballocity Arena select times may not be available.

Q: Am I required to be vaccinated to enter?

Starting Monday September 13th, guests 12 and over will be required to present either an excelsior pass, vaccine card or Key to NYC app (either Vaccination or Negative test) to enter. Unless you feel you are exempt.

Q: Will Laser Bounce store my presents?

Laser Bounce will provide your party with a special gift bag. Unfortunately, Laser Bounce employees are not able to handle any presents or gift envelopes from you or your guests. Please inform a Laser Bounce team member if you need additional gift bags or assistance moving your gift bag to your car or other transportation, we would be happy to help.

Q: How are guests' belongings handled?

Each event will receive their own bin for guests to place their belongings in. The bin will be transported to your private areas throughout your event. After your party room time, your guests will be required to retrieve their belongings. Any belongings not retrieved will be left in the bin and publicly available for all guests to obtain. LASER BOUNCE IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN ITEMS. All day lockers are available at a nominal fee, we recommend that lockers be used for any items of high value.

Q: What assistance do you provide in the party room?

Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your event. The Laser Bounce team will set up the party room with any items you might have brought such as your cake and goodie bags. During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.

Q: Can I use my own decorations and/or paper products in the party room?

Of course! Please inform your party hosts of any special decorations when you arrive. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. When should I order food for our party? Goodie bags? Balloons? And other party options? We’ll call you 3-5 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. All food orders must be confirmed at least 24 hours prior to your event. Unfortunately, food cannot be changed or ordered on the day of the event.

Laser Bounce

Queens

Check out our
other locations!

FAQs

Laser Bounce

Queens

Check out our other locations!

Check out our
other locations!