Effective Date: August 21, 2026

These Terms & Conditions (“Terms”) apply to purchases, reservations, admissions, attractions, Fun Cards, arcade play, parties, group events, memberships, gift cards, promotional offers, and other products or services offered by Laser Bounce – Queens, operated by Laser Bounce of Brooklyn, Inc., located at 80-28 Cooper Ave, Unit 6-004, Glendale, NY 11385 (“Laser Bounce,” “we,” “us,” or “our”).

By entering the facility, purchasing or using a product or service, making a reservation, purchasing or recharging a Fun Card, participating in an attraction, or otherwise using Laser Bounce services, you agree to these Terms and any additional rules, policies, waivers, agreements, or restrictions applicable to the specific product or service.

Laser Bounce reserves the right to update these Terms from time to time. The version posted on our website at the time of purchase or participation will apply except where otherwise required by law.

1. GENERAL ADMISSION & FACILITY POLICIES

Admission tickets, attraction passes, packages, and other purchases are valid only as stated at the time of purchase.

Unless otherwise expressly stated, admission purchases are non-refundable and have no cash value.

Admission to Laser Bounce does not guarantee that every attraction, game, activity, or area of the facility will be available during your visit.

Attractions, games, and facility areas may temporarily close or operate on modified schedules because of maintenance, equipment issues, staffing, private events, capacity limitations, safety concerns, emergencies, or other operational circumstances.

Laser Bounce reserves the right to establish and enforce age, height, weight, capacity, footwear, clothing, health, and other safety requirements for individual attractions.

Guests must follow all posted rules and instructions provided by Laser Bounce employees.

Failure to follow safety instructions or facility rules may result in the suspension of attraction privileges or removal from the facility without refund.

2. WAIVERS & ASSUMPTION OF RISK

Certain Laser Bounce attractions and activities involve physical activity and inherent risks.

Participation in designated attractions may require a valid waiver to be completed by the participant or, when applicable, by the participant’s parent or legal guardian.

Guests are responsible for determining whether they or the minors under their supervision are physically capable of safely participating in an activity.

All guests must comply with attraction-specific rules, posted warnings, safety instructions, and employee directions.

Completion of a waiver does not guarantee participation. Laser Bounce may restrict or deny participation when management or an attraction attendant determines that participation may create a safety concern or that applicable attraction requirements have not been met.

3. SUPERVISION OF CHILDREN

Parents, guardians, and accompanying adults remain responsible for supervising minors in their care while visiting Laser Bounce unless Laser Bounce has expressly agreed in writing to provide otherwise.

Laser Bounce employees, party hosts, attraction attendants, and other staff members are not childcare providers and should not be considered substitutes for appropriate parental or guardian supervision.

Children must comply with all facility and attraction rules.

4. GUEST CONDUCT

Laser Bounce is committed to maintaining a safe and enjoyable environment.

Guests may be asked to leave the facility for conduct including, but not limited to:

• Fighting or threatening behavior;
• Harassment of guests or employees;
• Excessive profanity or disruptive conduct;
• Theft or attempted theft;
• Fraud or misuse of Fun Cards, credits, tickets, coupons, or promotions;
• Tampering with arcade games, attractions, kiosks, or equipment;
• Intentionally damaging Laser Bounce property;
• Unsafe behavior;
• Failure to follow employee instructions;
• Possession of prohibited weapons;
• Bringing alcohol or prohibited substances into the facility; or
• Any conduct management reasonably determines threatens the safety, security, or enjoyment of guests or employees.

Laser Bounce reserves the right to refuse service or remove guests when necessary to protect the facility, its guests, or employees.

Guests removed for violation of facility rules may not be entitled to a refund.

FUN CARDS, ARCADE PLAY & CREDITS

5. PURCHASING A FUN CARD

Fun Cards may be purchased through approved Laser Bounce sales channels, including:

Self-Service Kiosks
Fun Cards may be purchased by following the prompts displayed on participating kiosks inside the facility.

Cashier Stations
Fun Cards may be purchased individually or as part of qualifying packages from an authorized Laser Bounce employee.

Birthday Parties and Group Packages
Fun Cards may be included with certain reserved party or group packages.

Online & Mobile Purchases
Fun Cards and eligible products may be purchased through authorized Laser Bounce online and mobile purchasing systems.

Available products, payment methods, credit denominations, bonus offers, and packages may vary by sales channel.

6. ALL ACCESS CREDITS

All Access Credits may be used on eligible arcade games and attractions at Laser Bounce – Queens.

All Access Credits used on eligible ticket-dispensing arcade games may accumulate e-tickets.

Restrictions may apply to specific games, attractions, products, or services.

7. BONUS CREDITS

Bonus Credits may be awarded when purchasing qualifying Fun Card loads, packages, promotions, or other offers.

Bonus Credits:

• May be restricted to eligible arcade games;
• May not be valid for attractions or other services;
• Have no cash value;
• Are non-refundable; and
• May be subject to additional promotional restrictions.

The amount of Bonus Credits awarded may vary depending on the offer or amount purchased.

8. TIMED GAME PLAY

Laser Bounce may offer Unlimited Video Game Play for designated periods of time.

Unless otherwise stated at the time of purchase:

• Unlimited Video Game Play is valid only on the date purchased;
• Unused time expires at the end of the applicable day;
• Unlimited Timed Play does not accumulate e-tickets; and
• Unlimited Video Game Play is valid only on eligible games.

Excluded games may include, but are not limited to:

• Photo booths;
• Prize-dispensing games;
• E-ticket-dispensing games;
• Games that dispense physical cards;
• Games that dispense coins, tokens, merchandise, or prizes; and
• Other games designated by Laser Bounce.

Game eligibility may change as games are added, removed, or reconfigured.

9. ATTRACTION PLAY PRIVILEGES

Attraction Play privileges may be purchased through participating kiosks, cashier stations, packages, or other authorized Laser Bounce sales channels.

Unless otherwise specifically stated, Attraction Play privileges expire 720 days after purchase.

Attraction Play privileges cannot be transferred to another Fun Card.

Attraction availability, operating hours, safety restrictions, and capacity limitations apply.

10. ADDING CREDITS TO A FUN CARD

Credits may be added to eligible Fun Cards through participating kiosks, cashier stations, online systems, or mobile purchasing options.

Available reload amounts may vary.

Certain promotional credits, tokens, certificates, or other payment instruments may not be eligible for purchasing additional credits or Unlimited Video Game Play.

Credit and debit card charges may appear on your statement under a Laser Bounce billing descriptor.

11. PURCHASED CREDITS DO NOT EXPIRE

Purchased arcade credits do not expire and are not subject to a maintenance fee.

Purchased credits remain stored on the applicable Fun Card until used, transferred where permitted, or otherwise adjusted in accordance with these Terms.

This provision applies to purchased credits and does not necessarily apply to promotional credits, Bonus Credits, Attraction Play privileges, Unlimited Video Game Play, coupons, promotional offers, or other products that may have separate expiration dates.

12. COMBINING FUN CARD BALANCES

Laser Bounce may permit eligible purchased credit balances from multiple Fun Cards to be combined onto a single Fun Card.

When a balance is transferred:

• The transferred amount will be removed from the source card;
• The source card may remain active and may be reloaded in the future; and
• Certain balances or privileges may not be transferable.

Promotional balances, Attraction Play privileges, Unlimited Video Game Play, or other restricted products may not be eligible for transfer.

13. CHECKING FUN CARD BALANCES

Guests may check Fun Card balances using participating balance stations, kiosks, mobile systems, or other available methods.

The balance displayed directly on an individual arcade game may reflect only the applicable credit type and may not display every balance or privilege associated with the Fun Card.

14. E-TICKETS & REDEMPTION

E-tickets earned through eligible arcade games are stored electronically on the applicable Fun Card.

E-tickets may be redeemed for eligible merchandise at the Laser Bounce Redemption Prize Counter.

Prize availability and required ticket values may change without notice.

Unless otherwise stated:

• E-tickets do not expire;
• E-tickets have no cash value;
• E-tickets cannot be exchanged for cash or arcade credits; and
• Remaining e-tickets stay on the Fun Card for future redemption.

Laser Bounce reserves the right to correct e-ticket balances resulting from equipment malfunction, system errors, unauthorized activity, manipulation, fraud, or other errors.

15. REDEMPTION PRIZES

Redemption merchandise is subject to availability.

Ticket values required for individual prizes may change.

Unless merchandise is defective, redemption prizes are generally final once redeemed and may not be returned or exchanged.

If a prize is determined to be defective, please notify a Laser Bounce employee as soon as possible so management can review the issue.

Laser Bounce may substitute merchandise when a particular prize is unavailable.

16. LOST, STOLEN OR DAMAGED FUN CARDS

Guests are responsible for safeguarding their Fun Cards.

Laser Bounce cannot guarantee replacement of credits, e-tickets, Attraction Play privileges, promotional balances, or other value stored on a lost, stolen, or damaged Fun Card.

Where Laser Bounce can reasonably verify ownership and the applicable balance, management may attempt to assist with transferring eligible balances to a replacement Fun Card.

Certain balances or privileges may not be recoverable or transferable.

17. GAME OR EQUIPMENT MALFUNCTIONS

If an arcade game or attraction malfunctions during paid play, notify a Laser Bounce employee promptly.

When Laser Bounce verifies that paid play was lost because of an equipment malfunction, the normal remedy will be replacement of the affected play, credits, or attraction privilege as appropriate.

Cash refunds are generally not provided for individual game malfunctions.

18. BILLING ERRORS & BALANCE CORRECTIONS

Laser Bounce reserves the right to investigate and correct Fun Card, credit, e-ticket, promotional, or transaction balances when an equipment malfunction, transaction error, system error, unauthorized activity, fraud, or other discrepancy has occurred.

Guests who believe an incorrect transaction or balance adjustment occurred should contact Laser Bounce Guest Relations.

19. FRAUD, MISUSE & FUN CARD TERMINATION

Laser Bounce may suspend or terminate a Fun Card or associated privileges if there is evidence of:

• Fraud;
• Unauthorized use;
• Manipulation of games or systems;
• Improper accumulation of credits or e-tickets;
• Abuse of promotions;
• Violation of these Terms; or
• Other improper activity.

If a Fun Card is terminated for cause, fraudulently or improperly obtained balances and privileges may be forfeited.

If Laser Bounce terminates a valid Fun Card without cause, Laser Bounce will address any valid purchased balance in accordance with applicable law and company policy.

BIRTHDAY PARTIES & GROUP EVENTS

20. PARTY & EVENT RESERVATIONS

Birthday parties, group events, field trips, camps, corporate events, and other reserved events are subject to the package description, pricing, capacity, availability, and policies in effect when the reservation is made.

The person making the reservation is responsible for reviewing the reservation details and notifying Laser Bounce promptly of any errors.

Packages may have minimum and maximum guest counts.

Additional guests above the number included in a package may result in additional charges.

Final pricing may change based on actual attendance, upgrades, food purchases, add-ons, taxes, and other applicable charges.

21. EVENT DEPOSITS

A non-refundable deposit is required to reserve a birthday party or group event unless Laser Bounce expressly states otherwise in writing.

ALL EVENT DEPOSITS ARE NON-REFUNDABLE.

A date and time are not guaranteed until the required deposit has been received and the reservation has been confirmed by Laser Bounce.

22. EVENT BALANCES

Any remaining balance is due according to the payment schedule established for the applicable reservation.

The reservation holder is responsible for all authorized additional guests, upgrades, food, beverages, attractions, merchandise, or other charges added to the event.

23. PARTY ROOM TIME

Party rooms are reserved for the period included with the applicable package.

Unless otherwise stated in the applicable package, party rooms are reserved for 45 minutes.

Party rooms are not available before the scheduled party-room portion of the event.

Guests must vacate the party room at the end of the scheduled room period so Laser Bounce can prepare the room for the next event.

Late arrival does not extend the scheduled party, attraction, or party-room period.

24. EVENT SCHEDULES

Laser Bounce events operate according to scheduled activity and room times.

Guests arriving late may join the event in progress when operationally possible, but missed activities, attractions, games, food service, or party-room time will not necessarily be extended or rescheduled.

Laser Bounce recommends that the reservation holder and guests arrive at the time indicated in the reservation confirmation.

25. CANCELLATIONS

All birthday party and event deposits are non-refundable.

If a reservation is canceled, the deposit will be forfeited except where otherwise required by law or expressly approved in writing by Laser Bounce management.

Payments other than the deposit will be handled according to the applicable reservation agreement and circumstances of the cancellation.

26. RESCHEDULING EVENTS & PARTIES

Laser Bounce permits qualifying events to be rescheduled subject to the following:

21 Days or More Before the Event
A reschedule may be requested at least 21 days before the original event date.

Reservations Made Within 21 Days
If an event is originally booked within 21 days of the scheduled date, the reservation holder has three days after booking to request an eligible reschedule.

Illness
Laser Bounce may permit rescheduling because of illness. Documentation, including a doctor’s note, may be requested.

Weather
Weather-related rescheduling decisions are made by Laser Bounce management. If Laser Bounce determines conditions are unsafe or the facility cannot reasonably operate, management will attempt to move the event to an available alternative date.

One Reschedule
Only one reschedule is permitted per reservation unless Laser Bounce management expressly approves otherwise.

Confirmation Required
A reschedule is not complete until confirmed by Laser Bounce in writing.

Attempting to reschedule an event more than once may result in forfeiture of the original deposit and require a new non-refundable deposit.

27. GUEST COUNTS & ADDITIONAL GUESTS

Party and event packages include the number of guests stated in the applicable package description.

Additional participating guests are subject to the additional-guest pricing in effect for the applicable package.

Facility, attraction, and party-room capacity limits may restrict the number of additional guests who can be accommodated.

Laser Bounce cannot guarantee accommodation of guests beyond the reservation’s approved capacity.

28. FOOD & BEVERAGES

NO OUTSIDE FOOD OR BEVERAGES ARE PERMITTED UNLESS EXPRESSLY AUTHORIZED BY LASER BOUNCE.

Birthday cakes or cupcakes may be permitted for qualifying reserved birthday parties or events in accordance with current Laser Bounce policy.

Guests with dietary restrictions or food allergies should notify Laser Bounce management at least 24 hours before the applicable event whenever possible.

Laser Bounce cannot guarantee an allergen-free environment.

Outside alcohol is prohibited.

Food, beverages, menu items, and quantities included with an event are determined by the package purchased.

29. DECORATIONS & EVENT MATERIALS

Decorations must be approved by Laser Bounce when required and must not damage walls, furniture, equipment, ceilings, or other property.

Laser Bounce may prohibit items that create excessive cleanup, safety concerns, or property damage.

Prohibited items may include glitter, confetti, silly string, open flames, and similar materials.

The reservation holder may be responsible for extraordinary cleaning costs or damage caused by members of their party.

30. OUTSIDE ENTERTAINERS & VENDORS

Outside entertainers, vendors, equipment, performers, or services may require advance approval from Laser Bounce management.

Laser Bounce may prohibit outside services that create safety, insurance, operational, space, or guest-experience concerns.

MEMBERSHIPS

31. MEMBERSHIP TERMS

Laser Bounce memberships are governed by the separate Laser Bounce – Queens Membership Agreement accepted by the member during enrollment.

By purchasing a membership, the member agrees to the Membership Agreement, including applicable terms relating to:

• Recurring billing;
• Membership duration;
• Cancellation;
• Renewal;
• Membership benefits;
• Payment authorization;
• Failed payments;
• Membership restrictions; and
• Termination.

If these general Terms conflict with the signed Membership Agreement regarding a membership-specific issue, the Membership Agreement will control.

32. MEMBERSHIP BENEFITS

Membership benefits are personal to the applicable member and may not be transferred, shared, resold, or used by another person unless expressly permitted.

Membership benefits may be subject to:

• Operating hours;
• Attraction availability;
• Capacity restrictions;
• Safety requirements;
• Product restrictions;
• Blackout dates, if applicable; and
• Other conditions contained in the Membership Agreement.

Unused membership benefits generally have no cash value and do not roll over unless expressly stated otherwise.

33. MEMBERSHIP CANCELLATION

Membership cancellations must be submitted according to the procedures and deadlines established in the applicable Membership Agreement.

Submitting a cancellation request does not automatically entitle a member to a refund of previously charged membership fees.

The membership will remain subject to the signed Membership Agreement through its applicable termination date.

GIFT CARDS, COUPONS & PROMOTIONS

34. GIFT CARDS

Laser Bounce gift cards may be used for eligible purchases according to the terms applicable when issued.

Gift cards:

• Have no cash value except where required by law;
• Cannot be redeemed for cash except where required by law;
• Should be treated like cash; and
• May be subject to restrictions on purchasing other gift cards or certain products.

Purchased gift cards and promotional certificates may be subject to different terms.

35. PROMOTIONAL CERTIFICATES

A promotional certificate, promotional gift card, complimentary card, coupon, or promotional credit issued without payment may have an expiration date and additional restrictions.

Promotional value is different from value purchased directly by a customer.

Any applicable expiration date or restriction will be disclosed with the applicable offer.

36. COUPONS, DISCOUNTS & SPECIAL OFFERS

Unless the individual offer expressly states otherwise:

• Offers cannot be combined with other promotions or discounts;
• Offers have no cash value;
• Offers cannot be exchanged for cash;
• Offers cannot be applied retroactively to completed purchases or previously booked events;
• Offers must be redeemed according to the instructions provided;
• Offers are valid only during the stated promotional period;
• Package, product, date, and availability restrictions may apply;
• Blackout dates may apply;
• Promotional availability may be limited; and
• Only one qualifying promotional offer may be applied to a transaction or reservation.

Additional terms included in a particular advertisement, coupon, email, SMS message, landing page, or promotional offer are incorporated into these Terms.

Laser Bounce reserves the right to refuse coupons or promotional offers that are altered, duplicated improperly, obtained fraudulently, expired, or otherwise invalid.

REFUNDS & PURCHASES

37. GENERAL REFUND POLICY

ALL SALES ARE FINAL UNLESS OTHERWISE EXPRESSLY STATED IN THESE TERMS, THE APPLICABLE PRODUCT AGREEMENT, OR REQUIRED BY LAW.

Refund eligibility varies depending on the product purchased.

Generally:

• Event deposits are non-refundable;
• Used admission tickets are non-refundable;
• Used attraction privileges are non-refundable;
• Used arcade credits are non-refundable;
• Bonus and promotional credits have no cash value;
• E-tickets have no cash value;
• Redeemed prizes are final except in cases involving verified defects;
• Membership charges are governed by the applicable Membership Agreement; and
• Gift card refunds are governed by applicable law and the terms applicable to the card.

Laser Bounce management may review exceptional circumstances on a case-by-case basis. Any discretionary accommodation does not create an obligation to provide the same accommodation in future situations.

38. ONLINE PURCHASES

Customers are responsible for reviewing all information before completing an online purchase.

Please verify:

• Facility location;
• Date;
• Time;
• Package;
• Quantity;
• Guest count;
• Contact information; and
• Purchase amount.

A confirmation email or receipt should be reviewed promptly.

If you believe an error occurred, contact Laser Bounce as soon as possible.

39. PRICING & SYSTEM ERRORS

Laser Bounce attempts to ensure that pricing, package descriptions, availability, and other information are accurate.

However, typographical errors, system errors, technical issues, or incorrect pricing may occasionally occur.

Laser Bounce reserves the right to correct obvious errors and cancel or modify transactions affected by an incorrect price, product configuration, or system malfunction, subject to applicable law.

If Laser Bounce cancels a paid transaction because of an error, amounts paid for the canceled product or service will be refunded or otherwise appropriately credited.

40. UNAUTHORIZED RESALE

Admission tickets, party reservations, promotional offers, Fun Cards, gift cards, or other Laser Bounce products may not be fraudulently reproduced or resold in violation of applicable restrictions.

Laser Bounce may refuse tickets, codes, reservations, or products reasonably believed to have been duplicated, altered, stolen, fraudulently obtained, or improperly resold.

FACILITY POLICIES

41. LOST, STOLEN OR DAMAGED PERSONAL PROPERTY

Laser Bounce is not responsible for lost, stolen, misplaced, or damaged personal belongings, including gifts, coats, phones, wallets, purses, clothing, or other property, to the fullest extent permitted by law.

Lockers may be available for rental.

Guests are encouraged to secure valuable belongings.

42. ATTRACTION & GAME AVAILABILITY

Games and attractions are subject to availability.

Individual attractions or games may be unavailable because of:

• Routine maintenance;
• Equipment malfunction;
• Private events;
• Capacity limitations;
• Staffing;
• Safety concerns;
• Technical problems; or
• Other operational reasons.

Temporary unavailability of an individual game or attraction does not automatically entitle a guest to a refund of admission, a package, membership fees, or other purchases.

Management may provide an accommodation when appropriate.

43. WEATHER, EMERGENCIES & FACILITY CLOSURES

Laser Bounce may modify operating hours, delay opening, close early, restrict operations, or close the facility because of severe weather, power outages, governmental orders, emergencies, equipment failures, unsafe conditions, or other circumstances beyond Laser Bounce’s reasonable control.

If Laser Bounce cancels a reserved event because the facility cannot operate, management will work with the reservation holder to reschedule the event or provide another appropriate remedy.

Weather-related decisions are made by Laser Bounce management.

44. PHOTOGRAPHY & VIDEO

Guests may take personal photographs and videos provided doing so does not interfere with facility operations, violate another guest’s reasonable privacy, or create a safety concern.

Professional photography, commercial filming, organized photo shoots, or use of professional equipment may require advance permission.

Laser Bounce may photograph or record certain events or areas for promotional purposes when appropriate consent has been obtained or where otherwise permitted by law.

45. DAMAGE TO PROPERTY

Guests are responsible for damage caused by intentional, reckless, or improper use of Laser Bounce property or equipment.

The reservation holder may be responsible for damage caused by members of their party or group where permitted by law.

46. SAFETY & EMPLOYEE INSTRUCTIONS

Laser Bounce employees may stop a guest’s participation in an attraction or activity if they reasonably believe continued participation presents a safety concern.

Guests must immediately comply with safety instructions provided by employees.

Refusal to follow safety instructions may result in removal from the attraction or facility.

GENERAL TERMS

47. ADDITIONAL PRODUCT-SPECIFIC TERMS

Certain products and services may be subject to additional agreements or policies, including:

• Membership Agreements;
• Participation waivers;
• Event agreements;
• Group contracts;
• Promotional terms;
• Online purchase terms; and
• Attraction-specific safety rules.

Those additional terms are incorporated into these Terms where applicable.

If a specific written agreement conflicts with these general Terms regarding the product governed by that agreement, the specific agreement will control.

48. CHANGES TO THESE TERMS

Laser Bounce may revise these Terms from time to time.

Changes will be posted on the Laser Bounce – Queens website.

Changes will not retroactively eliminate rights that cannot legally be modified.

Guests and customers should review the current Terms when making purchases or reservations.

49. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

50. NO WAIVER

Failure by Laser Bounce to enforce a provision of these Terms on one occasion does not waive Laser Bounce’s right to enforce that provision in the future.

51. GOVERNING LAW

These Terms are governed by applicable federal law and the laws of the State of New York, without regard to conflict-of-law principles, except where otherwise required by applicable law.

52. CONTACT LASER BOUNCE – QUEENS

Questions regarding these Terms, a transaction, Fun Card balance, reservation, membership, or other Laser Bounce matter should be directed to:

Laser Bounce – Queens
80-28 Cooper Ave, Unit 6-004
Glendale, NY 11385

Phone: 347-599-1919

Please contact Laser Bounce promptly if you believe an error has occurred with a transaction or reservation so our team has an opportunity to review and address the issue.

By purchasing, reserving, entering, or participating at Laser Bounce – Queens, you acknowledge that you have reviewed and agree to the Terms & Conditions applicable to your purchase, reservation, or participation.